Last updated: 14 October 2026
Digital products
Everything we sell is a digital PDF download, delivered immediately after payment. Because a download cannot be returned, we do not offer refunds once the file has been downloaded, except in the cases below.
When we will refund or replace
- Faulty or wrong file. If the file is damaged, will not open, or is not the product you ordered, contact us within 14 days. We will send a working file or refund you in full.
- Accidental duplicate purchase. If you bought the same product twice and have not downloaded either copy, contact us within 14 days and we will refund the duplicate.
Consumers in the EU and UK
Consumers normally have a 14-day right to withdraw from distance purchases. For digital content that is delivered immediately, this right ends once the download has begun, provided you have expressly requested immediate delivery and acknowledged that you lose the right of withdrawal. By completing your purchase you make that request and give that acknowledgement. This does not affect your legal rights where a product is faulty.
How to ask
Email zoozclubhost@gmail.com with your order number and a short description of the problem. Approved refunds are returned to the original payment method, usually within 5 to 10 business days.