Privacy policy

Last updated: 14 October 2026

BiographyLab, Mooie Nelpad, 2031 AK Haarlem, Netherlands, operates this online store. This policy explains what personal data we collect when you visit or buy from us, why, and what rights you have. The store runs on Shopify, which provides our website, checkout and customer accounts.

What we collect

Contact details: name, email address, billing address and phone number, if you give one.
Order information: the products you buy, order history and payment status. Card details are handled by our payment providers and are not stored by us.
Account information: if you create an account, your login details and preferences.
Messages: what you send us when you contact us or use a form.
Device and usage data: IP address, browser, device and how you use the site, collected through cookies and similar technologies.

Why we use it

To process orders, take payment and deliver your digital downloads.
To give customer support and reply to your enquiries.
To keep the store secure and prevent fraud.
To meet legal, tax and accounting obligations.
To send marketing emails only if you have agreed to receive them. You can unsubscribe at any time using the link in each email.

Who we share it with

We share data only with providers who help us run the store, for example Shopify, payment processors, email and download delivery services, and analytics tools. They may only use it to provide their services. We may also disclose data where the law requires it. We do not sell your personal data.

Transfers outside the EEA

Some providers are located outside the European Economic Area. Where that happens, we rely on approved safeguards such as the European Commission's Standard Contractual Clauses.

How long we keep it

We keep personal data for as long as needed to provide the service and to meet legal and accounting obligations, and then delete or anonymise it.

Cookies

We use cookies that are needed for the store to work, such as for the cart and checkout, and may use analytics cookies. You can control cookies in your browser settings.

Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To use these rights, email us at the address below. You also have the right to complain to your local data protection authority. In the Netherlands this is the Autoriteit Persoonsgegevens.